Adaptive chatbot dialogs

Using machine learning

Intents and dialog flows

Bot:  how can I help?
User: I need a duplicate bank statement
Bot: ok which year?
User: 2020
Bot: which month?
User: may

Dynamic slot filling

Bot:  how can I help?
User: I need a duplicate bank statement for may 2020
Bot: ok which year?
User: i just told you

Part of Speech Tagging & Dependency Parsing

Bot:  how can I help?
User: I need a duplicate bank for the last month
Bot: ok which year?
User: this year of course

Capturing the right data

The risk of over qualifying the need

The risk of under qualifying the need

Striking the balance

Using machine learning to drive the dialog flow

Summary

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UK based 🇬🇧 techie interested in the commercial application of FP AI & ML 🤖 Director of www.viko.ai