May 10, 2021GDPR and PECR for chatbot devsGDPR is an acronym that strikes fear into compliance officers across the EU (and UK). GDPR is the new “health and safety” — people are quick to cite it, without really understanding how to apply it to their own organisation. For organisations adopting chatbots, PECR is less well known but…Gdpr9 min readGdpr9 min read
Apr 20, 2021Adaptive chatbot dialogsUsing machine learning — Building a chatbot initially seems quite simple. The internet is full of examples, and it’s easy to put something together. In the real (i.e. production) world, life is more complicated. Computer programmers make assumptions about user behavior. We establish the invariants of the system and enforce them through UIs, validation…Chatbots6 min readChatbots6 min read
Apr 20, 2021Chatbot best practicesKPIs, NLP training, validation & more — Anyone can build a chatbot. Most chatbot libraries have reasonable documentation, and the ubiquitous “hello world” bot is simple to develop. As with most things though, building an enterprise grade chatbot is far from trivial. …Chatbots12 min readChatbots12 min read
